Electronic Prescription Service (EPS)


The Electronic Prescription Service (EPS) is the name of the service that allows GPs to send your prescriptions directly to the pharmacy of your choice. It gives you the chance to choose the place you wish to get your medicines from, without the need to visit the surgery to pick up your prescription.

From September 2020, NHS digital is rolling our EPS Version 4 to all Practices. This means that all prescriptions will be sent electronically as standard, and so green paper prescriptions will no longer be produced. 

What does this mean for you?EPS2

  • If you collected your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • The prescription will get from us to the pharmacy faster

How can you use EPS?

The best way to use EPS is by choosing a regular place for your the Practice to send your prescriptions to. This is called nomination. You can make a nomination at either:

  • your GP Practice
  • the Pharmacy of your choice

Once the prescription has been sent and received, you should be able to visit the pharmacy and collect in exactly the same way you would with a regular paper prescription.

Can I change my nomination?

Yes you can. You can change your nomination at any time. If you need to have a prescription sent to a pharmacy as a one-off, please let the Reception team know when you order and they will try to accommodate this for you.

What happens if I don't have a nomination?

If you do not have a nomination then your prescription will still be processed electronically, but instead of being sent directly to a particular pharmacy, it will instead be stored securely in the electronic cloud. You can then visit any pharmacy of your choice and ask them to download this for you.

In order for the pharmacy to locate your prescription you will need to provide your NHS number. If you do not know what your number is, please ask a member of the Reception team and they will be able to provide this.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.

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