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Welcome to Tramways & Middlewood Medical Centres

Thank you for visiting our website. On this site you will be able to find information on all the services we provide to our patient population, how to register with us, and the latest information and updates from the Practice.

You can navigate the website by clinic on any of the sections displayed on the banner at the top of the page. Here you will find information on our opening times, available services and how to contact us. Information on how the Practice operates can be found in the 'further information' section located at the bottom of the page.

For all our latest important announcements, please see below:


An Open Letter To Patients

October 2021

In recent weeks there has been have been several reports in the media about GP access with a very negative focus on primary healthcare. We therefore wanted to give our patients a short outline of some of the challenges that we have faced over the last 18 months.

Currently the demand for any health care demand is at an all-time high, with many patients coming forward seeking help after the last year or so. With many patients wanting to protect the NHS by not attending for new conditions, hospital departments not seeing patients for several months, or people not attending for routine screening, we are now seeing those patients whose conditions have now worsened and as such they require even more NHS resources. This will not be a quick fix, but we are all working extremely hard to try and help you.

As a Practice we constantly make efforts to manage patient demand as best as we can reasonably do so and always aim to offer the most GP appointments as possible. We will also attempt to provide additional GPs where possible, but often this is not an option as they may simply not be available. In recent years the Practice has made strides to increase our capacity by sourcing alternative clinical staff to ensure that those that need to be seen will be. Whilst these may not be GPs, these are highly trained healthcare professionals often more suited to dealing with specific needs. Even before the COVID-19 pandemic began, the Practice focused on a model where our Reception Team has been trained to ensure that the greatest number of patients can be seen and by the most appropriate health care professional. This is the reason why you may be asked by Reception to describe your condition, as this will better help them advise you on the best course of action.

The Practice has always made sure that throughout the pandemic, if a patient required a face-to-face review, then this would be arranged by the GP. A triage-first system was recommended by NHS England at the start if the pandemic and as a Practice we are constantly reviewing this. Whilst we understand that some patients wish to book face-to-face GP appointments directly, there are considerations and adjustments that need to be made before we can offer this again. It must always be our priority to protect the ill and vulnerable patients that we see at our Practices.

This has all been delivered throughout as we have asked staff to work harder and longer to minimise the effect on our day-to-day running, but unfortunately this does not come without cost. Our sickness absences are also higher than normal, as staff also become unwell or have been forced to isolate. Since December, we have also been involved in all stages of the COVID-19 vaccination programme, which has put further pressure on staffing levels. We have been supported by a fantastic team of volunteers who have kindly given their time so that services have not been affected further.

As a team, the Practice would like to remind all that we have and will always follow current NHS guidelines to ensure that the very best service will be given. We are here to help and want to continue to do so, please be kind as we are working under extremely difficult conditions. Your help will be very gratefully received.

The Practice Team, Dr Hakes & Partners


Continued Mask Wearing in Practice

Important Information for All Patients

As of the 19th July 2021 the governmental rules on mask wearing in public spaces are changing. However, for the safety of all patients and staff, the Practice will expect that all visitors continue to wear a mask whilst attending either of our sites.

If you have a medical exemption please make our Reception team aware of this when you arrive. Anyone not wearing a mask may be asked to leave the building or wait outside.

Again we thank all our patients for their continuing cooperation in this matter. 


Limiting Visitor Numbers to the Practice

Important Information for All Patients

Whilst coronavirus restrictions continue to be lifted slowly across the UK, the Practice would like to remind all patients about the importance of maintaining good social distancing measures to protect our most vulnerable patients.

The Practice is therefore still advising patients to call and speak to a member of staff prior to attending surgery for any reason. Do not attend the Practice unless asked to do so by a member of staff.

If you are experiencing any symptoms of coronavirus (COVID-19) and have a pre-arranged appointment please let us know. We kindly ask that if you have a face covering available then you wear this where possible when entering our buildings. Please understand that this precaution is taken in the best interests of other patients and staff until further information is received from NHS England.

Middlewood Medical Centre is currently being used to host vaccination clinics and therefore we will be unable to deal with any queries whilst clinics are in progress. 

If you have any queries on the Coronavirus situation, such as if you are unsure on the symptoms or what to do if you feel unwell, please visit the government website at https://111.nhs.uk/covid-19/.

Thank you to all our patients in helping with this matter.


Improvements to Appointment Booking

Starting Monday 7th June 2021

Why are we making changes?

As you will be aware, the onset of the COVID-19 pandemic early last year meant that all GP Practices across the country were forced to change how they operated in a very short space of time. This involved switching to primarily same-day telephone consultations, with many protocols in place to help protect staff and patients from the spread of the virus. During this time, our Practice has tried to make great efforts to remain as open and accessible as possible for our patients.

Whist the problems caused by the pandemic are not over, especially in a healthcare setting, the Practice is trying to make steps to adapt our systems further whilst also continuing to keep staff and patients safe. We have listened to feedback from patients and our goals are:

  • To reintroduce online booking for all GP appointments
  • Reduce the demand on phone lines during peak times
  • Allow for a more defined call-back times for GP appointments

What will be different?

GP appointments will remain telephone consultations in the first instance but will now be offered in designated 'call back windows'. Once booked into one of these longer slots, you can expect that a GP will call you between the beginning and the end of the slot. For example: you may book into an hour slot between 9:00am and 10:00am. The GP will then call you at some point between these two times. Please make sure that you are available to take a call during this time as they will try no more than 3 times to reach you (the call may be made from a withheld number). When called, each patient will be able to have a consultation no longer than 10 minutes, as was the case prior to COVID-19.

Same-day appointmetns will be available to book online or via telephone from 8:15am (Monday-Friday).

Advanced booking appointments will be available to book online or via telephone from 14:30pm (Monday-Friday) up to one week in advance. We aim to offer a range or pre-booked appointments outside the normal working day (i.e before 9:00am and after 16:00pm).

When will these changes take place?

The changes will come into effect from Monday 7th June 2021.


COVID-19 Vaccinations

Information for Patients

The Practice is currently taking part in the national COVID-19 vaccination programme, and all staff are working extremely hard to ensure a smooth roll roll out whilst also maintaining our usual services. These clinic are being held at Middlewood Medical Centre and this may mean certain services are relocated to Tramways Medical Centre during this time.

For all the most current information on vaccine clinics, who is being invited and what to expect, please see the COVID-19 Vaccination Clinics page or click here.

Thank you for your patience for your challenging time.


Limiting Visitor Numbers to the Practice

Important Information for All Patients

Whilst coronavirus restrictions continue to be lifted slowly across the UK, the Practice would like to remind all patients about the importance of maintaining good social distancing measures to protect our most vulnerable patients.

The Practice is therefore still advising patients to call and speak to a member of staff prior to attending surgery for any reason. Do not attend the Practice unless asked to do so by a member of staff.

If you are experiencing any symptoms of coronavirus (COVID-19) and have a pre-arranged appointment please let us know. We kindly ask that if you have a face covering available then you wear this where possible when entering our buildings. Please understand that this precaution is taken in the best interests of other patients and staff until further information is received from NHS England.

Middlewood Medical Centre is currently being used to host vaccination clinics and therefore we will be unable to deal with any queries whilst clinics are in progress. 

If you have any queries on the Coronavirus situation, such as if you are unsure on the symptoms or what to do if you feel unwell, please visit the government website at https://111.nhs.uk/covid-19/.

Thank you to all our patients in helping with this matter.


Care Quality Commission (CQC)

Review Call - 14th May 2019

The Practice had its review call with CQC on the above date and we are please to report that they confirmed that "there had been no significant changes to the quality of the service provided since the last inspection". 

Inspection - 17th March 2016

As part of its ongoing comprehensive inspection programme of all GP practices in England, the CQC visited Dr Milner & Partners on the 17th March 2016. The inspectors rated the Practice in accordance with their 5 key lines of enquiry and 6 main patient demographic groups.

Below is a link to the summary page for the Practice, which includes a copy of the full report. 

(Site updated 21/10/2021)
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