Welcome to Tramways & Middlewood Medical Centres
Thank you for visiting our website. On this site you will be able to find information on all the services we provide to our patient population, how to register with us, and the latest information and updates from the Practice.
You can navigate the website by clinic on any of the sections displayed on the banner at the top of the page. Here you will find information on our opening times, available services and how to contact us. Information on how the Practice operates can be found in the 'further information' section located at the bottom of the page.
For all our latest important announcements, please see below:
Monday 25th April 2022 - Phone Line Issues - Now Resolved
This morning we were informed by our telephone network supplier that there were issues with a number of our phone lines caused by a powercut over the weekend. Patients may have experienced issues contacting the surgery during this time.
This issue is now resolved and all lines should be working as normal. We apologise for any inconvenience caused during this period.
Continued Mask Wearing in Practice
Updated Monday 24th January 2022 - Important Information for All Patients
Public health guidance remains in place suggesting individuals should continue to wear a face covering in crowded and enclosed spaces, where you may come into contact with people you do not normally meet.
With current case rates in South Yorkshire remaining high the Directors of Public Health for Barnsley, Doncaster, Rotherham and Sheffield are advising that well fitted and correctly worn face masks have made a difference to transmission rates through the course of the pandemic and are therefore encouraging people to continue to wear them.
Therefore you will still be required to wear a face covering when using NHS services. We ask that patients continue to wear face coverings when visiting our practice. Hand sanitiser is also available for you to use whilst in practice and we ask that you continue to maintain a safe distance from other patients whilst in the waiting room.
Thank you for your cooperation.
Reducing Visitor Numbers to Maintain Patient Safety
Important Information for All Patients
Whilst coronavirus restrictions continue to be lifted slowly across the UK, the Practice would like to remind all patients about the importance of maintaining good social distancing measures to protect our most vulnerable patients.
The Practice is therefore still advising patients to call and speak to a member of staff prior to attending surgery for any reason. Do not attend the Practice unless asked to do so by a member of staff.
If you are experiencing any symptoms of coronavirus (COVID-19) and have a pre-arranged appointment please let us know. We kindly ask that if you have a face covering available then you wear this where possible when entering our buildings. Please understand that this precaution is taken in the best interests of other patients and staff until further information is received from NHS England.
Middlewood Medical Centre is currently being used to host vaccination clinics and therefore we will be unable to deal with any queries whilst clinics are in progress.
If you have any queries on the Coronavirus situation, such as if you are unsure on the symptoms or what to do if you feel unwell, please visit the government website at https://111.nhs.uk/covid-19/.
Thank you to all our patients in helping with this matter.
An Open Letter to Patients
In recent weeks there has been have been several reports in the media about GP access with a very negative focus on primary healthcare. We therefore wanted to give our patients a short outline of some of the challenges that we have faced over the last 18 months.
Currently the demand for any health care demand is at an all-time high, with many patients coming forward seeking help after the last year or so. With many patients wanting to protect the NHS by not attending for new conditions, hospital departments not seeing patients for several months, or people not attending for routine screening, we are now seeing those patients whose conditions have now worsened and as such they require even more NHS resources. This will not be a quick fix, but we are all working extremely hard to try and help you.
As a Practice we constantly make efforts to manage patient demand as best as we can reasonably do so and always aim to offer the most GP appointments as possible. We will also attempt to provide additional GPs where possible, but often this is not an option as they may simply not be available. In recent years the Practice has made strides to increase our capacity by sourcing alternative clinical staff to ensure that those that need to be seen will be. Whilst these may not be GPs, these are highly trained healthcare professionals often more suited to dealing with specific needs. Even before the COVID-19 pandemic began, the Practice focused on a model where our Reception Team has been trained to ensure that the greatest number of patients can be seen and by the most appropriate health care professional. This is the reason why you may be asked by Reception to describe your condition, as this will better help them advise you on the best course of action.
The Practice has always made sure that throughout the pandemic, if a patient required a face-to-face review, then this would be arranged by the GP. A triage-first system was recommended by NHS England at the start if the pandemic and as a Practice we are constantly reviewing this. Whilst we understand that some patients wish to book face-to-face GP appointments directly, there are considerations and adjustments that need to be made before we can offer this again. It must always be our priority to protect the ill and vulnerable patients that we see at our Practices.
This has all been delivered throughout as we have asked staff to work harder and longer to minimise the effect on our day-to-day running, but unfortunately this does not come without cost. Our sickness absences are also higher than normal, as staff also become unwell or have been forced to isolate. Since December, we have also been involved in all stages of the COVID-19 vaccination programme, which has put further pressure on staffing levels. We have been supported by a fantastic team of volunteers who have kindly given their time so that services have not been affected further.
As a team, the Practice would like to remind all that we have and will always follow current NHS guidelines to ensure that the very best service will be given. We are here to help and want to continue to do so, please be kind as we are working under extremely difficult conditions. Your help will be very gratefully received.
NHS Sheffield CCG have also written an open letter to all residents to let you know about the challenges facing GPs in Sheffield and what you can do to help us, help you. Please take a few minutes to read it in full here: https://www.sheffieldccg.nhs.uk/news/OpenlettertoallSheffieldResidents.htm
The Practice Team, Dr Hakes & Partners
Information for Patients
The Practice is currently taking part in the national COVID-19 vaccination programme, and all staff are working extremely hard to ensure a smooth roll roll out whilst also maintaining our usual services. These clinic are being held at Middlewood Medical Centre and this may mean certain services are relocated to Tramways Medical Centre during this time.
For all the most current information on vaccine clinics, who is being invited and what to expect, please see the COVID-19 Vaccination Clinics page or click here.
Thank you for your patience for your challenging time.
Care Quality Commission (CQC)
Review Call - 14th May 2019
The Practice had its review call with CQC on the above date and we are please to report that they confirmed that "there had been no significant changes to the quality of the service provided since the last inspection".
Inspection - 17th March 2016
As part of its ongoing comprehensive inspection programme of all GP practices in England, the CQC visited Dr Milner & Partners on the 17th March 2016. The inspectors rated the Practice in accordance with their 5 key lines of enquiry and 6 main patient demographic groups.
Below is a link to the summary page for the Practice, which includes a copy of the full report.
(Site updated 27/04/2022)