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Practice Charter


Our Responsibility to You

  • You will be greeted courteously by the GPs, nurses and receptionists.
  • You have the right to confidentiality.
  • You will be seen by the GP of your choice whenever possible.
  • You will be kept informed of any delays to appointment times when you arrive at the surgery.
  • You will be referred to a consultant when the GP thinks it necessary.
  • You will be given the result of any test or investigation during an appointment.
  • Your repeat prescription will normally be ready for collection usually within 1 working day of your request.
  • You have the right to see your medical records subject to the limitation of the law.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaints will be dealt with.

Your Responsibility to Us

  • Please treat all GPs, nurses and other surgery staff with the same respect – we are all just doing our job.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name, address or contact number so that our records are accurate.
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend Surgery. Night visits are for emergencies only - the GP on call will be at work as usual the next day.
  • Please cancel your appointment if you are unable to attend.
  • Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
  • Please attend for review when asked and before your next prescription is due. GPs will not approve prescriptions beyond your medication review date.
  • Do let us know whenever you feel we have not met our responsibilities to you.
  • We would of course be pleased to hear when you feel praise is due.

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