All our appointments are booked through a computerised diary system which allows you to book any available appointment by phone or online.
Currently due to the ongoing COVID-19 pandemic, the majority of consultations are carried out via telephone. If the GP feels they need to see you in person to assess your condition, then they will arrange this for you.
Appointments fall into 2 types:
- Same-day appointments - These are booked on the same day you wish to see the doctor. They are designed for more acute issues that can't be dealt with by the local pharmacy. These open for booking at 8:15am (Mon-Fri).
- Advance booking appointments - These can currently be booked up to 1 weeks in advance of their time. These are designed for reviews of ongoing issues or follow-ups. These open for booking at 14:30pm (Mon-Fri) subject to availability.
If you wish to book an appointment you can do so by either:
- Telephone - You can call the surgery on 0114 234 5338 and speaking to a member of the Reception team. Phone lines open at 8:15am and again at 14:30pm.
- Online - Logging in to our online services to view any appointments available for booking. Your unique username and password is available from our Reception team at either site (please bring along a form of photo identification). For more information on our online services click here.
We will always try to ensure we have the right balance of "same day" vs "advance booking" appointments to suit the needs of the Practice population. In general terms, our morning clinics are designed to deal with same day issues, whereas our afternoon clinics are reserved more for advanced booking appointments and follow-ups from the GP.
Typically, the sooner you ring or go online, the more likely you are to get an appointment. Once all our available appointments are taken, our Reception team will try to advise you on other services that may be able to help you. We will try our best to offer you an appointment with your preferred GP or nurse where possible, but this may mean waiting longer than seeing any other GP.
Advanced Nurse Practitioner Appointments
Working alongside our GP team, we also provide a number of Nurse Practitioner appointments to deal with acute conditions (for example coughs, rashes, new aches and pains). Our specialist nurse is able to deal with many of these conditions instead of the GP, and is able to prescribe appropriate treatments where needed.
These appointments are available to book Monday to Thursday from 8:15am. If you have a new conditions that has started in the last 7 days, please inquire about our Nurse Practitioner availability when booking with our Reception team.
Extended Hours Appointments
For patients who are unable to attend our regular surgeries, the Practice offers Extended Hours appointments (subject to availability). Further information can be found here.
When All Appointments Have Been Booked
The Practice makes great efforts to monitor and predict the number of appointments needed on any given day. This may mean some days have more or less appointments based on factors such as past demand or the time of year. However, on some days there are just more people wanting to be seen than there is time to see them. Whilst we appreciate this may be frustrating, we ask that you treat our staff with respect and in line with our behaviour policy (found here) while they try to advise you.
On these occasions we may ask if you feel the problem must be dealt with the same day. If you feel this is the case we will try to accommodate you where possible, and you may be offered one of the following:
Urgent Triage Appointments for Under-16s
The Practice makes every effort to ensure that all children are able to access healthcare services if they require them. Please let our Reception team know if your child or dependent has any of the following:
- A rash
- Suspected ear or water infection
- Sore throat which you suspect could be Tonsillitis
- Any acute infection
- they are in distress or discomfort
We will try to offer you an appointment where possible or arrange for a GP to contact you. Please note that this system is in place to deal with acute on the day medical problems and NOT routine health issues.
The Practice operates a telephone triage system to allow patients who believe they need an urgent on-the-day assessment to speak to a GP. You may be offered this service up to 12:00pm midday when no routine appointments remain available. The Receptionist may be required to inquire about the nature of your issue to ensure that it is appropriate for this service, such as queries or problems that are unable to wait until the following day.
This is not an additional alternative to a booked appointment, and is not appropriate for dealing with routine health issues. A GP will call you when available and advise you on the most appropriate treatment or course of action.
If it is deemed appropriate by the GP, you may be offered and appointment at one of four GP centres across Sheffield (6pm-10pm weekdays and 10am-6pm weekends). You will be instructed on how this works by the booking clinician prior to your appointment.
NHS 111 Advice Service
If you are unsure what to do, NHS 111 is a national advice service is available to all patients in England between the hours of 18:30pm and 08:00am seven days a week, including bank holidays. Simply dial 111 from your phone or mobile. Calls to this number are free of charge.
You will then speak to a trained advisor who will ask you some simple questions who will then:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
Any information about your call and the reason for your contact is passed electronically to the surgery the next working day.
The Sheffield NHS Walk-in Centre
The Sheffield NHS Walk-in centre is a nurse led clinic, providing healthcare for all patients in the Sheffield area. Any member of the public can simply walk-in and see a clinican at the centre for advice and treatment for common illnesses that are urgent but not life threatening.
They can help you with:
- Persistent coughs
- Severe sore throats
- Suddening worsening of long term conditions
The following would not be appropriate for this service:
- Injuries that may require X Ray
- Long standing medical conditions that are managed by your own GP.
- Sick Notes/Fit For Work Notes.
- Dental Problems - we can only provide pain relief not antibiotics.
- Repeat Prescriptions - Emergency short supply only.
- Ear syringing
This service can be found at
Rockingham House, 75 Broad Lane, S1 3PB
Telephone: 0114 271 2700
Opening times: 08:00 – 22:00